DND activation for BSNL mobile

You can stop all the unwanted advertising / commercial calls or messages on your BSNL Mobile from telemarketing, marketing agencies & all others. Subscribe to NCPR – National Customer Preference Registry, which replaced DND.


  1. How to register / activate DND (now NCPR)?
  2. What are the options and preferences available in NCPR?
  3. How to change NCPR preferences?
  4. How to de-register from DND, now NCPR?
  5. How to register complaints?
  6. Key points to remember in DND.

Already NCPR registered, and then check your NCPR (old DND) Subscription status.
Not a BSNL customer? choose your mobile operator for DND Activation.

Activating DND (now NCPR) on BSNL mobile
DND can be activated by either SMS or Calling 1909 from your mobile number. 1909 is a toll-free number and BSNL will not charge you for sending SMS or making call to 1909. It takes 7 days for any request to get processed.

NCPR options and preferences
To block unwanted commercial communication, you have two options to choose:

  • Fully blocked
    If you don’t want any commercial communications at all on your mobile, neither as a SMS or voice call, subscribe to fully blocked option.
    Airtel-DND START 0 to 1909
  • Partial blocked
    If you wish you get commercial communications by SMS of your preference and block rest of all, subscribe to partial block option.
    Airtel-DND START X to 1909
    Replace the X with the choice of your below preferences:
    1. Banking – Insurance – Financial Products – Credit Cards
    2. Real Estate
    3. Education
    4. Health
    5. Consumer Goods & Automobiles
    6. Communication – Broadcasting – Entertainment – IT
    7. Tourism

    If you like to subscribe for multiple categories, separate the numbers with a comma. i.e., START 2,4,7.

Change your current preferences
It is possible to change your preference. Type STOP X and send SMS to 1909 or call 1909 to stop any current preference, you can remove single preference out of your current multiple preferences.
You can add new preference as well to your current preferences, type
and SMS to 1909 or call 1909.
Replace the X with the preference number.

De-Registration of DND (now NCPR)
De-registration or de-activation of DND will remove all blocks on your mobile number and you will start receiving unsolicited calls / SMS again.
Airtel-DND STOP to 1909

DND Complaint registration process
Complaint registration process for receiving commercial unwanted calls / messages, after NCPR (old DND) subscription.

Key points

  1. DND (now NCPR), will never block any of your solicited communication like Bank alerts SMS, Bank communications, Ticket / online booking confirmations, etc.
  2. Each DND (now NCPR) request takes 7 days for the process and a confirmation SMS will be sent to you in 24 hours.
  3. There should be minimum 7 days gap between previous DND request or registration for a new request.
  4. 1909 is a Toll-free number, no charges applicable.
148 comments - RSS feed
  1. ganesh said on

    To register DND the message is “START0″ to “1909″

  2. rajesh sharma said on

    To register DND the message is “START0″ to “1909″
    mobile no 9460715999

  3. rajesh sharma said on

    To register DND the message is “START0″ to “1909″

  4. Prateek said on

    how much time it takes to get deactivated

  5. jai said on

    To register DND the message is “START0″ to “1909

  6. Rohit Mandal said on

    To register DND the message is “START0″ to “1909″

  7. Rutunj Acharya said on

    To register DND the message is “START0″ to “1909″

  8. vivek said on

    Sir ,This vivek & I am using BSNL prepaid no & I have deregistor my no before 20days but steel my status is (start 0).Aanybody help me for this.

    • Hello Vivek,

      It is better, contact BSNL customer care center and get help regards this issue. Sure they will help you.

      • Snehal said on

        BSNL is the stupidest service provider.. . .their Customer care service is hopeless. ..anytime you call them for any issue they will tell to contact the local telephone Exchange/BSNL office. Their CSC is just a formality.

  9. Sharad Chaudhari said on

    STOP 0 to 1909*
    Mobile No. 9423905777

  10. Gabrasi said on


  11. P.Shiva Prasad said on

    The service Do Not Disturb/Do Not call, once activated on the request of the customer should not be deactivated by the BSNL after certain period against the will of the customer. It should continue untill the customer request for deactivation.

    • Telecom Diary said on

      Hello Shiva,

      AS far as we have the information, once NCPR (old DND)is activated on any number the telecom operator (BSNL or any) will not deactivated DND unless customer gives the request.

      • sreeja said on

        i have also the same experience. 2 years back i sent request and activated dnd service. but now im receiving unwanted messages and get charged also. when i complained the cust. care they asked my activation code. unfortunately i lost the code. this is not hopeful.

  12. MANOJ said on

    I am Manoj. Trying to activate NCPR Option no.1 (Banking – Insurance – Financial Products – Credit Cards) to get SMS from banks and credit cards, but till today I have not any confirmation form your end.

    • Telecom Diary said on

      Hello Manoj,

      What is your mobile number? Have you sent SMS or called 1909 for activation of NCPR?

      • Telecom Diary said on

        But understand this, activating complete NCPR with option 0 ( old DND ) will not stop from banks and credits cards sending you SMS like alerts, transaction details if you are their customer.
        NCPR option 1 allows telemarketing and sales people to call or SMS you about bank products, credit cards and insurance products to sell you, even if you are not their customer.
        Now you choose between.

      • MANOJ said on

        Thanks for your quick response. My mobile no. is 9424925515. I have already sent sms to 1909 and called them too. I want to get activated NCPR-1.

  13. prince said on

    plz start dnd on my mobile no 9417628249

  14. abhay said on

    my BSNL prepaid number is 8765488108 with DND active. today i have charged Rs30/-per month from handygo videobar service (55678), Whenever I want to send unsubscription message, like(UNSUBVIDEOBAR) to 55678 reply comes of temporary problem . I am not using this sevices .kindly Please unsubscribe the service immediately

  15. Deven said on

    How to apply for do not disturb serices for BSNL landline. I tried calling 1909 but i get the response..” Please check the number you have dialled”..this request is for landline number

  16. nikhil gopi said on

    i’m from ernakulam kerala. i want to de register my landline from comercial calls how to????

  17. surender said on

    How to stop sms from BT-OVRSEA?

  18. prince 9417628249 said on

    i want deactivate dnd service plz tell me about it and take action

  19. Ashish said on

    I want to register for DND except banking. What message should type to 1909

    • Telecom Diary said on

      Hello Ashish,

      Send SMS START 1 to 1909 from your BSNL mobile number to exclude banking SMS / calls.
      But, understand that if you want to receive SMS & calls from your Bank like Withdrawal alert, card purchase alert etc., you don’t need to exclude Banking since they are solicited communication.
      By excluding banking from DND, you will get calls & SMS from tele-callers and promotional sms from marketing people.
      If you want to block all unwanted calls & SMS send SMS START 0 to 1909, still you will receive all SMS & calls from your bank not from tele marketing people.
      For further help, visit DND Preference Forum.

  20. Bhavin said on

    I want to activate DND service for my landline number (Gujarat) from any mobile. Is there any way? I tried to call on 1909 from my landline phone, but not responding.
    Please reply.

  21. suresh kumar kg said on

    I tried a lot to send SMS to 1909 and could not be sent due to some problem with 1909.
    I want to activate DND. My phone Non is 9457541825, Bareilly, UP. Please activate my DND in above number. I sent IVRC but they asked YES or NO message to 1909 and that also could not sent.

  22. Aakash joshi said on

    Hi, My Bsnl Landline Phone , How To Active “dnd” service ,, i am call the bsnl landline customer care , say”s this dnd service not coming in bsnllandline phone. this right or wrong ? give me detail. i am fro gujarat. and web-site for online active service of dnd.

    • Telecom Diary said on

      Hello Aakash,

      Contact Mr. Brajesh Kumar @ 079-26480691 or write a mail to pg_gujarat@bsnl.co.in
      Before that, call 1909 from your landline and ensure that you are not able to register for NCPR (old DND)

      • Aakash joshi said on

        Hi, My Self Akash Joshi, I am From Gujarat, My Query is BSNL landline service “NCPR” Service is coming ? yes or no ? my landline phone every day “telemarkiting ” call r coming , I am call the 1909 from my landline phone customer care NCPR {DND} service is not coming bsnl landline phone. i am forword this issue to pg_gujarat@bsnl.co.in ,,, i am send e-mail 15 day back , till now reply is not coming , now what shood i do ?http://pcpr.bsnl.co.in also open this web-site but ,, online requsest PDNC has now been changed to PCPR and registering for DND through Web has been discontinued with effect from 1st March 2011,,,,,,guide me how to active DND :NCPR SERVICE TO LANDLINE PHONE ??? HELP ME.

  23. mukesh said on

    ser i send message STOP 0 to 1909 but there was areply dear subscriber, you are already de-registered from the dnd why ihae maney calls and message in bogs what i do

  24. Arun said on


    Am using BSNL Prepaid mobile, Since last september(2011) I am getting sms from 9am to 9pm only, as I had sent sms “STOP” to 1909. But I want to get specific official sms(subject starts as “BT-*”) for 24hrs.

  25. Dibyendu said on

    do I need to give space after START or sud I type START0 to 1909…. within how much time will be deactivated….plz help

  26. Dibyendu said on

    do they charge any monthly fee for the activation of DNDs…. or it’s just free?

  27. V K Sinha said on

    Dear Sir,
    I have BSNL Prepaid GSM SIM No. 9026747728. In my cell phone many SMS and unwanted Calls received. I want Stop SMS and Unwanted Calls.


    V K Sinha
    Type III/G-4,Commercial Tax Training Institute,
    4-Vibhuti Khand, Gomti Nagar,
    Lucknow. 226010

  28. P.N.Rao said on

    hot to deactivate BT-ONMOBL

  29. hafeezvaseem said on

    thanks http://www.telecomdiary.com now my phone is clean

  30. Aanu said on

    i do not want to receive SMS & calls from your Bank like Withdrawal alert, card purchase alert etc.
    i am from andhra pradesh and mobile no is :9441089769

  31. hafeezvaseem said on


  32. Chander bhan said on

    i want all type sms come in my mobile hand set
    what i can?

  33. T. BHUPAL said on

    Non of times I am given complaints via sms and internet but there is no response.
    phone no 9347619466

  34. Keshav said on

    I had registered in fully blocked DND . Is i can receive sms of my bank /trading a/c / net banking service etc which are necessary to me?

  35. Mohan said on

    I’m using BSNL prepaid and getting lot of promotional and value added service SMS from bsnl.
    I would like to stop it fully.Can anyone help me with the way to do it pls.

  36. Pradeep Desai said on


    I am using Reliance Wireline phone from last many years..Now they have closed all bill collection centers in my area and If I want to pay money I have to go far arround 5-6 km from my home. I told them to send some executive to collect cash but they are not responding. And they are charging me Rs. 100 penalty on my 100 Rs. bill amount of late fee.
    Please let me know what to do ?

    Please help.


  37. Gaurav said on

    phone no to Provider Customer Preference Registry 1909 does not work with BSNL landline Haryana. WHY? WHY?

  38. DILSHATH said on

    when I am, trying for a call to gulf the receiver mobile display is not showing my number and I cant receive call from gulf . what is the problem? BSNL employees are working for private communication companies by receiving bribe. the worlds worst customer care is owned by BSNL. They always cut the call without giving a proper answer.

  39. Rahul said on

    How t activate dnd on bsnl landline or register it in ncpr?

  40. Satya Ranjan Shit said on

    My mobile no. is 94026806488. Pl. stop unautorised charges from BV-ONMOBL (12555).
    START 0 is not activated even after sending message to 1909

  41. bhavik said on

    It will take 45 days

  42. prashant maurice said on

    i am getting unwanted messages from BT-655447 and its series….what to do

  43. jayaprakash said on

    I(JAYAPRAKASH) tried a lot to send SMS to 1909.I want to De- activate DND. My phone No is 9442896457 in BSNL, Please De-activate my DND in above number.

  44. pallavi said on

    I am trying to send sms to mobile phone from rediffmail each time I send a SMS its saying that particular phone is on National do not disturb list how can I get rid of that option from that phone so that I can sms from rediffmail

  45. ANISH KUMAR NIRALA said on


  46. Mahesh said on

    How to register BSNL landline in the registry? The Customer Care Executive doesn’t lift the phone!

  47. Varun Rai said on

    What is the correct pattern START0 OR “START0″ OR “START 0″??????? reply pls

  48. babu keerty said on

    I have registered my Mobile No: 9491113721 under NCPR (do not Disturb) vide your Docket Tracker : K 26 AP 301648 dt. 26.11.2012 at 04.08 pm.

    Even though I am receiving the messages from BT-TRIOTK(02.12.2012 at 09:09:10, Ph.No:59595007(29.11.2012 at 11:37:47 deducted Rs.7/-,) What type of action you have taken so

    far? Please look into this matter and see to not received any unwanted messages to my mobile.

  49. Rakesh said on

    BSNL service is worst…these people dont have any discipline. Whether it matter of service or matter of customer care, they really terrorize people . I have 4-5 connections of BSNL, and now we are thinking to stop using it. I have to search site to contact bsnl customer care! why the hell they give 1503 service? to listen to schemes of bsnl service?

  50. user said on

    when i dial 1909 it says press * to continue to speak to customer care executive and in few seconds its busy/disconnect tome every time. What to do now ?

    Actually it should be by default all should be deactivated and only persons wanting marketing calls should dial and get it enabled

  51. mamta said on

    I am trying to register DND on our BSNL landline by calling 1909 but i am not getting connected at all, it starts with prerecorded message and says to connect to the executive but after few ringing it gets disconnected.

  52. sunil said on

    I want to start DND service on my landline in Punjab circle. I am unable to connect to 1909 and thus unable to activate the service. Pl help

  53. Karthik said on

    Hi, I wish to know what is the procedure if u want to block a personal number, say, a person whos harassing you constantly via SMS or telephonic calls??? is there any way to add that number to the blocked list just by sending SMS or a request in the toll free, without going through the police station and registering a complaint ?? Kindly reply… very urgent help needed

    • Telecom Diary said on

      Hello Karthik,

      With all the new smart-phone’s you will be able to block specific mobile numbers.
      Try searching your AppStore / Google Play / BB World for call blocking apps.

      • Karthik said on

        I have an iphone… the apps that block numbers or mark them as spam(eg. True Caller) do NOT block them completely…. As in when the person calls me he shud either get the “number does not exist” or sum other tone. But instead the phone rings with a notification on the top saying that this number is blocked, but do you wanna answer it anywayz?? … dats not wat i want… i dont want the phone to alert me at all or even let the caller listen to the ring tone…. Plz tell me a way to do this or if not, then a suitable FREE app for the iphone (non-jailbroken device)..

        Thank you.

  54. Doma said on

    Hi, on 3rd of this month, i had send START 0 to 1909 to activate DND on my mobile, but till now i am still getting lots of unwanted sms’s. my mobile no. is 9401423808. anything else i need to do

  55. Shakil Ahamad said on

    mobile no :- 9436717524
    i sent the sms ” START 0 ” on 1909 but didn’t get the confirmation …what to do ????

  56. Avinash G. Purat said on

    Why NCPR (DND) is not available for land line numbers? I want to register my land line no. 02512871304 for DND.

  57. Vikram said on

    I’m using 9440407249 since 6 years. For the last one and half a year one with BT – TRIOTK and 540000010 are causing a lot of loss to me. When ever I recharged my account with 50/- and +, these fellows are thefting my balance as I am a subscriber to their services which infact I am not. This BT B*****D sending me some vulgar jokes which means nothing. And another surprising thing I found is that “You are charged Rs.5 for calling 9440407249″ message appears all of a sudden on my mobile. After pressing any key it disappears. I complained in Exchange. But no use. Is there any better idea… sir?

  58. Shreya said on

    That’s totally a lie.
    I have complaint like a million times now, neither i got the message nor it got activated.
    Tired of these commercial messages.
    My whole inbox consists of these SMSs.

  59. Lucky said on

    I am using 9433762073 since 7 years and 9433125933 since 9 years . For the last 1 year , Fusion lounge are causing a lot of loss to me. Whenever I recharged my account with Rs. 50 and more , these fellows are thefting my balance as I am a subscriber to their services which in fact I am not. These fellows doesn’t sends anything and I have been charged Rs. 8 every day . I complained in Exchange. But no use. Is there any better idea… sir?

  60. Shaneef K P said on

    I wanted to deactivate my dnd which already activated in my bsnl. I am in international roaming. I am getting som smss but not all. How can i call 1909 or send sms while international roaming?

  61. y. suresh kumar said on

    Hello Sir i want 2 deactivate DND service in mob No.9437406900.
    kindly deactivate it please……(THANK U )

  62. kaustubh said on

    how to do on bsnl landline nos.

  63. Nitin said on

    I had raised a complaint and as a result the phone connection of the caller disconnected. Now the caller called me and assured me to delete my number from all their records but also asking me for reversal of my complaint. Is it possible for me to take back my complaint? If yes what is the procedure?

  64. Ranvir Singh said on

    I activated DND a year back on my landline in maharashtra circle.. but during these past 2 months i have started receiving telemarketing calls and I tell them that why cant they see DND in front of my number.. Now I am trying to call 1909 since I dont know when, but it is always engaged.. please help me activate DND.. telemarketers call anytime and just disturb for nothing!!!

  65. Dinesh Vijay Bhat. said on

    please activate DND for my land line No. 02024212613.

  66. suresh Babu said on

    Who is Dr. Health? He deducts Rs 10 for every 10 days without our consent. I do not know how BSNL accepts such service providers. Do anybody has similar experience

  67. madan said on

    When I am activating DND service by pressing start0 and sending to 1909,I am getting a reply that this service is already active. But Still I am receiving unwanted SMS from companies. What is to be done. My mobile no. is 9418337718

  68. devendra kumar dewangan said on

    please activate DND for myMobile No. 9407751589.

  69. artsang said on

    Please deactivate DND for my Mb No 9436112468

  70. mani edison said on

    please activate DND for myMobile No. 9444625558.

  71. yadch said on

    My mobile number is 9440419744
    I want to receive all messages
    please deactivate DND to receive all messages

  72. Akshay said on

    I have done the above procedure but messages still come on my mobile…
    Please activate DND service on my number manually :8765457414

  73. Ronalisa said on

    i wnt to knw after activating dnd in my mobile whether i wl b able to receive any job cals or not

  74. Will the individual DND requests like START 4,5 or STOP 4,5, etc also have to be performed 3 months apart? Can you process only one DND request as mentioned above once in 3 months?

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