Yes, it’s time to stop all the unwanted advertising / commercial calls or messages on your Loop Mobile from telemarketing, marketing agencies & all others. Subscribe to NCPR -National Customer Preference Registry, which replaced DND.
In this page, we will discuss:-
1) How to register / activate DND (now NCPR)?
2) Options and categories in NCPR and how to modify subscriptions?
3) How to de-register from DND, now NCPR?
4) How to register complaints?
5) Key points to remember in DND.
Already registered, and then check your NCPR (old DND) Subscription status.
Not a Loop Mobile customer, choose your mobile operator from TelecomDiary DND Activation Information page.
1) Activating DND (now NCPR) on Loop Mobile.
DND can be activated by either SMS or Calling 1909 from your mobile number. 1909 is a toll-free number and Loop Mobile will not charge you for sending SMS or making call to 1909.
It takes 7 days for any request to get processed.
2) Options and categories of NCPR (old DND) and modification to existing NCPR subscription.
To block unwanted commercial communication, you have two options to choose:-
i) Fully Blocked Category
If you don’t want any commercial communications at all on your mobile, neither as a SMS or voice call, subscribe to fully blocked category.
Send SMS | START0 to 1909
Call | 1909
ii) Partial Blocked Category
If you wish you get commercial communications by SMS of your preferred category and block rest of all, subscribed to partial blocked category. Note that, in this category all commercial voice calls will be blocked and only messages will be delivered.
This will allow you to get movie updates, latest deals in the market, SMS from online portals, or any particular interested commercial communication.
Send SMS | STARTX to 1909
Call | 1909
Replace the X with the choice of your category and below is the category list:-
# 1 | Banking – Insurance – Financial Products – Credit Cards
# 2 | Real Estate
# 3 | Education
# 4 | Health
# 5 | Consumer Goods & Automobiles
# 6 | Communication – Broadcasting – Entertainment – IT
# 7 | Tourism
If you like to subscribe for multiple categories, separate the numbers with a comma. I.e., START2,4,7.
To change your current subscription, give a fresh request of your choice.
3) De-Registration of DND (now NCPR).
De-Registration or de-activation of DND will make yourself you receive all kind of unwanted commercial calls and messages again.
Send SMS | STOP0 to 1909
Call | 1909
4) DND Complaint registration process
Complaint registration process for receiving commercial unwanted calls / messages, after NCPR (old DND) subscription.
5) Key points:-
i) DND (now NCPR), will never block any of your solicited communication like Bank alerts SMS, Bank communications, Ticket / online booking confirmations, etc.
ii) Each DND (now NCPR) request takes 7 days for the process and a confirmation SMS will be sent to you in 24 hours.
iii) There should be minimum 3 months gap between previous DND request or registration for a new request.
iv) 1909 is a Toll-free number, no charges applicable.
I sent \START 0\ sms to 1909 and promptly i got a response \ DEAR SUBSCRIBER, THIS SERVICE IS CURRENTLY NOT AVAILABLE FROM MASTER: – STOP 0\ and I am continuously still receiving pesky calls and messages. WHY??///////
Hello Glad,
Try sending SMS START 0 to 1909, still there is a error call 1909 from your Loop mobile to activate DND.
Write START0 and send it on 1909. dont give any space between START and 0.
Same problem.
It says “THIS SERVICE IS CURRENTLY AVAILABLE FROM MASTER”
WHAT TO DO?
OH SORRY…
WHAT I MEANT TO SAY IS…
whenever I try to activate DND on my loop mobile …I get back an sms saying–
” THIS SERVICE IS NOT CURRENTLY AVAILABLE FROM MASTER”
PLEASE HELP..WHAT TO DO?
Hello Kiran,
It seems like Loop mobile is having a technical problem with their 1909 service. Better you contact your customer care.
Actually i contacted loop team but still tehy were not able to slove the problem as they replied that their “system is down”.
following ur reply to karan i also smsed START5 TO 1909 AND IT WORKED!!!!!!
I HAVE RECEIVED AN SMS FROMTHEM THAT dnd WILL BE ACTIVATED (except for consumer goods and automobiles) in 7 days..!!!!
Thanks Sir…
Great help!!!!
You are welcome, Kiran.
” THIS SERVICE IS NOT CURRENTLY AVAILABLE FROM MASTER”
PLEASE HELP..WHAT TO DO?
Send SMS without any space in between.
I sent \START 0\ sms to 1909 and promptly i got a response \ DEAR SUBSCRIBER, THIS SERVICE IS CURRENTLY NOT AVAILABLE FROM MASTER: – STOP 0\ and I am continuously still receiving pesky calls and messages. WHY??///////
Hello Shaik Aqeel Ahmed,
Apart from sending SMS, you can dial 1909 to activate NCPR (old DND) on your Loop mobile number. Also you can call your customer care team and ask their assistance in this regard.
There seems to be technical issue with Loop mobile for DND.
For further help, visit DND Activation forum.
I have sent \START 0\ sms to 1909 and promptly i got a response \ DEAR SUBSCRIBER, THIS SERVICE IS CURRENTLY NOT AVAILABLE FROM MASTER: – STOP 0\ and I am continuously still receiving unwanted calls and messages.
Hello Lata,
It is a common problem with Loop mobile, try sending START0 to 1909 without space in between or call 1909 from your Loop mobile to activate DND (now NCPR).
Or talk to your customer care.
THANKZZ SIR DAT WORKD
You welcome, Karan.
I have been facing the same problem to activate DND service,
Today I have sent mail regarding DND station START0 without space in between and i have immediately receive reply that the same has been activated your request has been received and the same will be effectice within 7 days and i have recd docket no for the same.
Let hope the same will work favorably with alll also.
Thank you, Prabha.
Same problem even i am facing and customer care no one is responding. i think to change my sim card to other company
Hello Gayathri,
Every others problem is unique, maybe solution is common.
What is the problem you are facing?
dnd call
Hello Vaishali,
Can you please elaborate your question / comments further?
For further help on DND, visit Do Not Disturb Forum.
Stop the unwanted calls & messages on my mob no.9821408267.
I have sent START0 sms to 1909 & I got reply as ” your request will be effective within 7 days.”
so can i assume that i will get rid of these unwanted calls & messages.
Hello Prashanth,
Absolutely you will get rid of all the unwanted calls / SMS. Even after NCPR activation, if you got any unsolicited calls / SMS, learn how to register a complaint.
Write START0 and send it on 1909. dont put any space between START and 0.
it works !!!
My prepaid loop mobile number is 9821133362. i am working as an Inspector in Mubai Police since last 26 years. I have tried to activate DND or NCPR on several occasions. I am getting a reply that currently the service is not available from masters. These so called masters are not higher than the Apex court of the country. I am continuously being disturbed by promotional messages. Should I sue Loop mobile for Mental harassment and contempt of court?
Hello Suhas Gokhale,
As a consumer, you have every right to sue your service provider.
Before that, try to send SMS START0 (no space between) to 1909 from your mobile number to subscribe to NCPR (old DND) or call 1909.
If failed, as we said you can sue Loop in the consumer court.
I am a new customer to loop mobile no – 9004095523. I have done an MNP from airtel to loop. Today for the first time i am trying to contact the customer care team and amazed to see that the team is disconnecting my calls again and again. At once i heard from the background saying that “Postpaid customers dont have any work and calling the customer care so dont answer”.
This is really amazzing….. Need to work on it!!!!
Loop mobile must be hearing their Customers feedback.
I have sent the same SMS as START0 to 1909 but it is giving some error as service not available with master……… What is this error and why cant i activate DND??????
Plz help!!!
Hello Sudhir,
Normally to subscribe to NCPR for any mobile network, you have to send START 0 (with space between START & O) to 1909.
Since, loop mobile has configured their server wrongly / not following TRAI guidelines or any reasons, START0 (without space between START & O) message to 1909 is working with Loop.
As you failed sending message without space, try sending with space. Still failed, call 1909 from your mobile.
hey…if u want to start Loop Mobile DND fully blocked category juz try START0 to 1909 its works…..
Hello Ajinkya,
Thanks for the confirmation.
It is a common problem with Loop mobile, try sending START0 to 1909 without space in between or call 1909 from your Loop mobile to activate DND (now NCPR).
Hello Ketki,
Thanks for the confirmation.
I sent START 0 sms to 1909 and promptly i got a response DEAR SUBSCRIBER, THIS SERVICE IS CURRENTLY NOT AVAILABLE FROM MASTER: – STOP 0 and I am continuously still receiving pesky calls and messages. WHY??///////
Hello Nausheen Shaik,
Send SMS START0 to 1909 to activate DND (now NCPR).
Send without space without between, START & 0.
I recd docket no from 1909.
But I got the message that It works after 11 th may 2012 instead of 7 days .
Why It is too late?
Hello Preeti,
From which state you are?
I m from Mumbai
registered DND on 03rd AprilI recd docket no from 1909.
But I got the message that It works after 18th may 2012 instead of 7 days .
Why It is too late?
Hello Pallavi,
Call to 1909 and talk to concerned officers.
I am user of loop mobile of mumbai, i have sent msg for activate dnd service START0 to 1909,
but i haven’t got any response. and call is not connected to 1909. i have contacted to customer representative of loop mobile, but, i haven’t got any response also from their side. what have i to do.
Hello Laxaman Sinha,
Contact Ms. Mavis Miranda @ Tel:022 – 28440800, Ext: 3099 or write to her redressal.mum@loopmobile.in
Hello Sir,
I tried sending START 4 to 1909…!! but received mess saying dear subscriber this is invalid request…..plz help !!! getting irritated with unwaned messges frm loop…!!!
Hello Snehal,
Alternatively, try calling 1909 to subscribe for NCPR (old DND).
Thanks for the help. Guys don’d leave space between START and 0 SMS START0 to 1909 to activate DND( Do Not Disturb) service for all Types of SMS and Calls.
I tried to send message with (START 0) and without (START0) space to 1909 from my loop number , both the time message sending failed was flashed……….what’s wrong???
Hello Vaishali,
There seems to be serious problem with loop. Try calling 1909 and choose the option to subscribe to NCPR (old DND).
please help me to avoid unknown no. sms and call plz let me knw hw to block a no.
Hello Pooja,
Its so simple. Just send SMS START 0 to 1909 from your Loop mobile to block unsolicited SMS / calls or call 1909.
Thanks a lot it worked with meh as well!!!
Hope I dont get calls n sms…
send sms without space like START0 it works
I still get unwanted calls for savings plans from banks even after using the filly blocked option.
Hello Ajay,
Refer to DND Compliant Procedure.
dear friends,I want to stop only unwanted calls which are coming from 140… numbers…but I want company offer sms to on my mobile number…how to activate dnd in this matter.
hello can u tell me what is meaning of START0??/ which option in this (START0)
like …
1 Banking – Insurance – Financial Products – Credit Cards START 1
2 Real Estate START 2
But START0 is ??????????????
Hello Rutu,
START 0 is for no category, block all unsolicited commercial communication.
To block all – type “START0″ & send it to 1909………works perfectly
Is this service chargable? pls tell me anyone
Hello Nawaz,
This is free.
If you get gome error after sending an sms…. relax.
I called up on 1909, I was greeted by an Automated answering machine which said “Welcome to Loop Mobile To activate NDNC service please press 1 & to deactivate the service press 2″
I pressed 1.
I got an sms stating that this service for your phone is under procee & will take 7 days to get activated.
The 1909 number is toll free(no charges for calling).