Yes, it’s time to stop all the unwanted advertising / commercial calls or messages on your Videocon Mobile from telemarketing, marketing agencies & all others. Subscribe to NCPR -National Customer Preference Registry, which replaced DND.
In this page, we will discuss:-
1) How to register / activate DND (now NCPR)?
2) Options and categories in NCPR and how to modify subscriptions?
3) How to de-register from DND, now NCPR?
4) How to register complaints?
5) Key points to remember in DND.
Important Note:- “As per Hon’ble Supreme Court’s order, Videocon services will not be available from Jan 19, 2013(00.00 hour) in some circles / states. Check with your customer care and please use your available balance and port out by then. Mobile Number Portability.“.
1) Activating DND (now NCPR) on Videocon Mobile.
DND can be activated by either SMS or Calling 1909 from your mobile number. 1909 is a toll-free number and Videocon will not charge you for sending SMS or making call to 1909.
It takes 7 days for any request to get processed.
2) Options and categories of NCPR (old DND) and modification to existing NCPR subscription.
To block unwanted commercial communication, you have two options to choose:-
i) Fully Blocked Category
If you don’t want any commercial communications at all on your mobile, neither as a SMS or voice call, subscribe to fully blocked category.
Send SMS | START 0 to 1909
Call | 1909
ii) Partial Blocked Category
If you wish you get commercial communications by SMS of your preferred category and block rest of all, subscribed to partial blocked category. Note that, in this category all commercial voice calls will be blocked and only messages will be delivered.
This will allow you to get movie updates, latest deals in the market, SMS from online portals, or any particular interested commercial communication.
Send SMS | START X to 1909
Call | 1909
Replace the X with the choice of your category and below is the category list:-
# 1 | Banking – Insurance – Financial Products – Credit Cards
# 2 | Real Estate
# 3 | Education
# 4 | Health
# 5 | Consumer Goods & Automobiles
# 6 | Communication – Broadcasting – Entertainment – IT
# 7 | Tourism
If you like to subscribe for multiple categories, separate the numbers with a comma. I.e., START 2,4,7.
To change your current subscription, give a fresh request of your choice.
3) De-Registration of DND (now NCPR).
De-Registration or de-activation of DND will make yourself you receive all kind of unwanted commercial calls and messages again.
Send SMS | STOP 0 to 1909
Call | 1909
4) DND Complaint registration process
Complaint registration process for receiving commercial unwanted calls / messages, after NCPR (old DND) subscription.
5) Key points:-
i) DND (now NCPR), will never block any of your solicited communication like Bank alerts SMS, Bank communications, Ticket / online booking confirmations, etc.
ii) Each DND (now NCPR) request takes 7 days for the process and a confirmation SMS will be sent to you in 24 hours.
iii) There should be minimum 3 months gap between previous DND request or registration for a new request.
iv) 1909 is a Toll-free number, no charges applicable.