Yes, it’s time to stop all the unwanted advertising / commercial calls or messages on your Videocon Mobile from telemarketing, marketing agencies & all others. Subscribe to NCPR -National Customer Preference Registry, which replaced DND.
In this page, we will discuss:-
1) How to register / activate DND (now NCPR)?
2) Options and categories in NCPR and how to modify subscriptions?
3) How to de-register from DND, now NCPR?
4) How to register complaints?
5) Key points to remember in DND.
Important Note:- “As per Hon’ble Supreme Court’s order, Videocon services will not be available from Jan 19, 2013(00.00 hour) in some circles / states. Check with your customer care and please use your available balance and port out by then. Mobile Number Portability.“.
Already registered, and then check your NCPR (old DND) Subscription status.
Not a Videocon Mobile customer, choose your mobile operator from TelecomDiary DND Activation Information page.
1) Activating DND (now NCPR) on Videocon Mobile.
DND can be activated by either SMS or Calling 1909 from your mobile number. 1909 is a toll-free number and Videocon will not charge you for sending SMS or making call to 1909.
It takes 7 days for any request to get processed.
2) Options and categories of NCPR (old DND) and modification to existing NCPR subscription.
To block unwanted commercial communication, you have two options to choose:-
i) Fully Blocked Category
If you don’t want any commercial communications at all on your mobile, neither as a SMS or voice call, subscribe to fully blocked category.
Send SMS | START 0 to 1909
Call | 1909
ii) Partial Blocked Category
If you wish you get commercial communications by SMS of your preferred category and block rest of all, subscribed to partial blocked category. Note that, in this category all commercial voice calls will be blocked and only messages will be delivered.
This will allow you to get movie updates, latest deals in the market, SMS from online portals, or any particular interested commercial communication.
Send SMS | START X to 1909
Call | 1909
Replace the X with the choice of your category and below is the category list:-
# 1 | Banking – Insurance – Financial Products – Credit Cards
# 2 | Real Estate
# 3 | Education
# 4 | Health
# 5 | Consumer Goods & Automobiles
# 6 | Communication – Broadcasting – Entertainment – IT
# 7 | Tourism
If you like to subscribe for multiple categories, separate the numbers with a comma. I.e., START 2,4,7.
To change your current subscription, give a fresh request of your choice.
3) De-Registration of DND (now NCPR).
De-Registration or de-activation of DND will make yourself you receive all kind of unwanted commercial calls and messages again.
Send SMS | STOP 0 to 1909
Call | 1909
4) DND Complaint registration process
Complaint registration process for receiving commercial unwanted calls / messages, after NCPR (old DND) subscription.
5) Key points:-
i) DND (now NCPR), will never block any of your solicited communication like Bank alerts SMS, Bank communications, Ticket / online booking confirmations, etc.
ii) Each DND (now NCPR) request takes 7 days for the process and a confirmation SMS will be sent to you in 24 hours.
iii) There should be minimum 3 months gap between previous DND request or registration for a new request.
iv) 1909 is a Toll-free number, no charges applicable.
still receiving promotional calls after registering DND service.
Hello Kafil Ahmed,
When have you registered for DND (now NCPR).
Have you checked the DND status, whether your number has been added to NCPR list (now DND).
I HAVE A VEDEOCON NO. 8828944216. I HAVE SEVERAL TIME TALK TO CUSTOMER CARE THAT AUTOMATECALLY ACTIVATED THE CRICKET ALERT, FUNNY ALERT ON MY NO. RS. 30/ DEDUCTED FROM MY BALANCE. BUT THERE IS NO SOLUTION DONE BY THEM. TILL TODAY 8-9 TIME THIS HAS BEEN DONE. IF YOU ARE NOT REVERCE THE SAME THEN I WILL APPROACH TO CUNSUMER COURT. PL. REPLY AS SOON AS POSSSIBLE.
Hello Rajesh,
As this is irrelevant to this topic, kindly use TelecomDiary Forums to help more help for your concerns.
You have to send “START 0″ to 1909 to avoid promotional calls from videocon and flash messages. This is the info I got today from customer care
Thank you, Steven.
sir
my mobile no 9076816866
i want DND service
Hello Mehrab Hussain,
Send SMS START 0 to 1909 from your Videocon mobile to activate DND ( now NCPR ).
For further help, visit DND Activation Forum.
HI MY NAME IS SHRIKANT, AND MY VIDEOCON NO IS 8268609397, I WANT YOU TO STOP THE ADD BY RINGING PHONE, PLEASE DO IT [ DNA ]
THANK YOU
Hello Shrikant,
Please call your customer care at 121 or write a mail to 121@videocon.com.
HI MY NAME IS NAVNEET , AND MY VIDEOCON NO IS 8264647409. I WANT YOU TO START DND IN MY MOBILE.
Hello Navneet,
Send SMS START 0 to 1909 from your Videocon mobile to activate NCPR ( old DND ).
Dear sir/madam
9074904998 is number par maine 2 month ago dnd activate kiya tha par aaj tak dnd band nahi hua. Or custumer care me to call kabhi lagta nahi. Mai cunjumer coart me case dal sakta hu kya ? Videocon mobile wale trai ke niyamo ko majak bana diya hai. Please sir mujhe kuch salah digiye please.
Hello Deepak Kumar Shah,
Fhilaal, aapki mobile number phe DND activate nahi hai.
Aapko DND activate karna hai tho, aapki mobile se 1909 ko START 0 SMS bhejiye.
sir maine 10 bar yai massage send kar diya hu par har bar communication. we will get in touch with you 24 hours. ka massage aata hai 4 month me 10 bar . send kar diya hu . Customer care me call kabhi nahi lagta hai or lagta hai to max 2 min ke bad call disconnect ho jata hai. Sir me cunjumer coart me complain karna chahta hu . Service related .
sir CHOTU KUSHWAH
my mobile no 9074216252 i want DND service
Hello Chotu,
Send SMS START 0 from your Videocon mobile to Toll free number 1909 for activating DND (now NCPR)
Hi i had already registered in DND, But i want to get sms by facebook and other websites???
Hello Sumrit,
Send SMS START 6 to 1909 from your Videocon mobile to change NCPR (old DND) preference and receive messages / SMS from online websites.
sir maine 10 bar yai massage send kar diya hu par har bar communication. we will get in touch with you 24 hours. ka massage aata hai 4 month me 10 bar . send kar diya hu . Customer care me call kabhi nahi lagta hai or lagta hai to max 2 min ke bad call disconnect ho jata hai. Sir me cunjumer coart me complain karna chahta hu . Service related . 1, 9074216252 2, 9074216224 3, 9074308399 DND activate KARA HAE JJJJJJJJJJJJJ
Hello Deepak,
Are you sending SMS START 0 to 1909?
Still you are unable to activate DND, then you can approach Consumer court.
my DND service is activate but i want my banking sms on my mobile…what should i do????
Hello Sujeet Rajput,
Even if you subscribe to NCPR (old DND), messages / SMS from your bank will not be blocked.
If you wish to receive promotional SMS / Calls on your mobile, send SMS START 1 to 1909 to change your NCPR preference.
I recieve a call from+911400820034at 3.42 date 8/5/2012 . I attennd call , after 30 sec. I disconnect this call , after disconnect i recieve a sms (cric adda service have been subscribed. Amount charge rs. 30) my no. Is 7355268572. Plz help me
Hello Hardeep,
Talk to your customer care and ask them to deactivate the service.
Hi, I have a videocon no. bt i dnt understand, y the hell do u deduct my money from my balance account. now i dnt even do anything, bt still, i dnt know from wer this V MUSIC got activated n deducted my Rs.30/-
Now i want my money back, do it as soon as possible, i want to activate DND also, i have msgd on 1909. plz do it.
Hello Frnz , maine 1909 par sms kar diya tha start 0 likh kar but abhi v muje company ke phone aa rahe hai. Why ?
Hello hardeep,
When did you sent the message?
9 may ko sms kiya tha frnz
My Mobile No Is +918269779619
=
I Register My Mobile On DND service On 20th May On Line means I Called the Custmor care They told me that pramotional call will be blocked within 7 days
I sent the sms
START 0 to1909 The Same Day.
I Got the conformation Msg As Well.
But STILL i’m getting Promotional calls from videocon company and they are cutting my mobile balance without any reason…..
I called more than 10 times to custmor care and i talked to serior exicuteve as well they assured call will not come on your mobile from not
But the same problems in front of me..
Where can i complaint against videocon mobile company…..
Hello Sandeep,
Contact Mr. Deepak sharma, Assistant General Manager – Videocon at 9074056789 or write him at appellate.mp@videocon.com
I am student.I am being disturbed by videocon calls and messages.My videocon number is 7355440525. I have also appeal at your costumer care no.,but now also iam being disturbed by your calls please disconnect your calls and messages as soon as possible.I shall be thankful to you
Hello Tejinder,
Since your mobile number 7355440525 is not subscribed to NCPR (old DND), you will receive all unsolicited calls and messages from various marketing & commercial companies.
To stop receiving them, send SMS START 0 to 1909 from your mobile or call 1909 and choose to subscribe to NCPR.
your customer care service is so worst no body is able to reply they dont no any thing.
You are giving plans blindly as canada calls 30 ps min. i have recharged Rs.33 for one month but services withdrawn in 23 days then again recharge Rs.36 but 30 ps calls not started. message receive Rs. 36 recharged now canada calls 30 ps
Hello Kulwindersingh,
From which state you are?
Hi,
This is Harpreet, please tell me how can I stop flash messages on my Airtel number (punjab circle).
Thanks & Regards
Harpreet Singh
Hello Harpreet,
Subscription to NCPR (old DND) will stop unwanted commercial communications.